Frequently Asked Questions
| Which carriers are currently
included in VitalLTC? |
View a list of the
carriers in VitalLTC. It gives the status of carriers
we're working with categorizing them as "Active,"
"Adding/Testing/Compliance Review" or "Other
Carriers Requested."
| Can you add any company
to VitalLTC? |
VitalLTC adds companies based on our users requests only.
If you would like a carrier to be added to VitalLTC please
supply a VitalLTC client services member with the carrier
name, home office contact name (product support or marketing
works best), contact’s telephone number, your name and
your telephone number. Please
email this information.
We will contact the carrier indicating that their long term
care products have been requested to be added to VitalLTC.
Participation in VitalLTC is always free to the carrier.
| Why don’t you have
rates in VitalLTC for the carrier that I requested? |
LifeLink Corporation has a long-standing policy that we will only add
rates and information to our software if they have been obtained
directly from and approved by the carrier. If a carrier has declined
to participate, we do not include their rates. This helps ensure that
the information contained in VitalLTC is always accurate and
up-to-date.
| How is a company added
to VitalLTC? |
When a company is requested, a VitalLTC client services member
will contact the home office and send them a letter of intent
which includes a login to VitalLTC and the requirements for
their products to be added to VitalLTC. If the company is
willing to participate and provides us with their rates and
necessary information, we will add their LTC products to our
system. Before the products are released, VitalLTC conducts
a series of tests verifying the rates and product information.
After they have been tested and reviewed by VitalLTC they
are sent to the carrier to review. They are submitted
to their compliance department and when written approval is
given, their products will be made available to you in VitalLTC.
| How long does it take
to add a new product/company to VitalLTC? |
Although time varies between company and product, under
normal circumstances a new product can be added to VitalLTC
in about 3 weeks before it is sent to a carrier for review.
| How much does VitalLTC
cost? |
VitalLTC for individuals is $300/year/user. There are significant
price breaks available for multiple user licenses, marketing groups and
other organizations.
Email us for more pricing information.
| How often is VitalLTC
updated/How do I update VitalLTC? |
Because VitalLTC is a web-based application, any updates
to the system are immediate and require no action from you.
We work with each carrier individually to ensure that their
products are current. When we become aware of a change that
needs to be made to a current product, those changes can be
made immediately. If the carrier releases a new product, as
soon as it is entered in our system and approved we can turn
it on for you to access.
Feature changes to the system will be made on a quarterly basis.
| What is LifeLink Pro
and how is it related to VitalLTC? |
LifeLink Pro (LLP) is a web-based service offering insurance
tools to brokers. LLP offers VitalSigns, VitalTerm, VitalUL
and VitalLTC. You can purchase any one tool (i.e. VitalLTC
only) or any combination of the tools.
| Can we put VitalLTC on
our website? |
BGA's and Carriers can integrate the LLP site into their
existing website (This must be a protected site). LLP can
easily be customized to match the look and feel of your existing
site. This includes colors, graphics, and text. Integrating
LLP into your existing site will allow your agents to go seamlessly
into LLP.
Please let us know if you would like to integrate LLP into
your existing site and what products you would like to include.
VitalLTC is not available at this time for direct to consumer
websites.
Please
contact us
if you have any additional questions.
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